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Refund & Cancellation Policy
Last updated on 08-05-2024 09:16:45
MITHYA GAMES believes in helping its customers as far as possible, and has therefore a liberal cancellation/refund policy. Under this policy:
Any of the fixtures within a game are cancelled or abandoned without an official result, all game entries are considered void, and the Contribution shall be duly refunded to User. There are no prize/Winnings pay-outs and platform fee charges for these voided Games.
If, in a transaction performed by you on the Platform, money has been charged to your card or bank account and respective amount is not added to your Account within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to
mayank@mithyagames.comfrom your registered e-mail address. Please include the following details in the e-mail – your (i) mobile number, (ii) transaction value, (iii) transaction date and (iv) transaction ID. Company will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the balance in your Account, then you will be refunded the money within 7 business days from the date of receipt of your e-mail. All refunds will be credited to your Account.The Company may withdraw and / or cancel any contest(s) to be conducted or already conducted, without prior notice to any Users or winners of any Games / contest(s). In such an event, Company shall effect a refund of the amount of Contribution money contributed by each participant to be effected by instructing the Agent on behalf of the User (to which the User expressly consents).
You understand and acknowledge that once a game has commenced, not being able to play due to slow internet connections, faulty hardware, technical failure due to customer’s hardware, internet connection failure, low computer configuration or for any other reason not attributable to us does not require us to issue a refund of the participation amount you may have paid for participation.
In case of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of service at our end, as a policy, we will cancel the Game(s) and refund the participation amounts after proper verification and no service fee will be charged for such Games and you accept that we are not responsible to you in all such cases. For any game, we have the right to cancel and refund the participation amount. In no case, other than a server crash, are we accountable for any of the User’s disconnections from the server. We are also not liable for any prospective Winnings from any incomplete game.
We do not hold any liability to any disconnection, lag, freeze or interference in network on the User’s computer or any other external networks.
Company may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes, if any including GST on deposit.